Stop hiring from résumés alone: meet trained, evaluated LATAM customer support talent in as little as 14 days.
Trained · evaluated · pre-vetted · LATAM

Hire customer support talent we train before you meet.

Recruiters send résumés. Parawork develops customer-facing talent. Hire a trained, bilingual customer support professional for approximately $1,300 per month—or let us manage the entire operation for you.

Parawork LATAM support talent $1,300/month Estimated full-time agent compensation paid directly to your hire.
VS
Average US support base pay $3,883/month Based on the US BLS annual mean wage of $46,590.
First-year comparison: approximately $18,499 through Parawork Direct Hire versus an estimated $66,600 US employer cost.
Hire trained talent See Parawork Academy
✓Parawork Academy training pathway
✓Spoken and written English evaluated
✓6-month replacement guarantee
✓50% off every additional hire
Candidate pipeline In progress
Open position
Bilingual Customer Support Specialist
Academy trackUS hoursEnglish evaluatedCRM experience
AM
Finalist 01
5 yrs support · HubSpot · EN/ES
94%Match
LC
Finalist 02
4 yrs SaaS · Zendesk · EN/ES
91%Match
JR
Finalist 03
6 yrs BPO · GHL · EN/ES
89%Match
Shortlist ready for interviewsTraining pathway, communication assessment and screening completed
14days
$1,300/mo
Estimated support agent compensation
14 days
Target finalist timeline
$2,899
One-time direct-hire fee
6 months
Replacement guarantee
Two ways to scale

Hire directly—or let us run the team.

Choose the model that fits your company. In both cases, Parawork brings a proprietary training and evaluation layer—not just access to another database of profiles.

Most flexible

Direct Hire / Talent Placement

We define the role, source the talent, evaluate communication and role fit, and prioritize candidates who complete the Parawork Academy pathway or demonstrate equivalent readiness. Your company hires the selected finalist directly.

  • One-time, transparent placement fee
  • Finalists targeted within 14 days
  • Customer support foundations training pathway
  • Spoken and written English assessment
  • Relevant experience verification
  • Interview coordination and hiring support
  • 6-month replacement guarantee
See direct-hire pricing
Done for you

Managed BPO Teams

We recruit from our talent pipeline, deliver foundational and client-specific training, launch the team, manage performance, report results, and replace agents when necessary.

  • Managed customer support from $10/hour
  • Dedicated bilingual support and sales talent
  • Academy foundations plus client-specific training
  • QA, coaching and reporting
  • Backup and replacement coverage
Explore managed BPO
Parawork Academy

We do not just find talent. We develop it.

Parawork Academy is our proprietary customer support training and evaluation pathway. Candidates build the communication, service, remote-work, and problem-solving foundations required to support US and Canadian customers—before they reach your interview calendar.

Recruiters send résumés. Parawork builds a pipeline of trained, tested, customer-ready talent.
Hire Academy-trained talent Join the free Academy waitlist

For employers: Academy completion is an additional readiness signal, not a substitute for role-specific screening. For candidates: enrollment is initially planned as free, with admission to the talent pool based on completion and assessment results.

Customer Support Foundations

Academy readiness record

01
Professional customer communicationVoice, email, chat and call control
Passed
02
Issue resolution and de-escalationEmpathy, ownership and structured problem solving
Passed
03
Support operationsCRM, ticketing, documentation, KPIs and QA
Passed
04
Practical customer scenariosVoice recordings, written tasks and roleplays
Evaluated

Illustrative record. Candidates must complete required modules and pass applicable assessments before receiving a Certificate of Completion.

91%Readiness
01 · LEARN

Build the foundations

Structured customer support training covering communication, service standards, remote work, tools, workflows, and performance basics.

02 · PRACTICE

Handle real scenarios

Candidates complete written exercises, voice recordings, roleplays, difficult-customer scenarios, and problem-solving assignments.

03 · PROVE

Pass the assessments

We evaluate spoken clarity, written communication, judgment, ownership, reliability, and customer-facing readiness.

04 · MATCH

Enter the talent pipeline

Strong graduates can be considered for Direct Hire searches or receive client-specific onboarding for Managed BPO teams.

What employers gain

A stronger signal before the first interview.

  • Training history and assessment evidence
  • Spoken and written English evaluation
  • Customer scenario performance
  • Remote-work discipline signals
  • Faster onboarding foundations
  • A proprietary, continuously developing talent pool
What candidates build

Skills that translate into real customer work.

  • Customer support fundamentals
  • Clear professional communication
  • De-escalation and problem resolution
  • CRM and ticketing concepts
  • QA, KPIs and accountability
  • Certificate of Completion after passing
Managed BPO

A managed customer experience team—from $10/hour.

Parawork recruits from a talent pipeline we actively develop, delivers customer support foundations and client-specific training, launches the team, supervises performance, measures quality, coaches agents, and replaces them when necessary. You get a functioning customer experience operation—not a list of contractors to manage.

$10/hourManaged customer support

$1,600 per month at 160 hours. Recruiting, Academy foundations, client-specific onboarding, supervision, QA, reporting, backup, and replacement coverage are included.

Build my managed team Compare service models
Academy-trainedBilingual customer foundations
US + CanadaAligned operating hours
ManagedQA, coaching and reporting
ProtectedBackup and replacement coverage
Managed CX Team · TodayTeam online
96%Service level
2m 08sAvg. response
91%QA score
CS
Customer Support QueueCalls, email, chat and WhatsApp · EN/ES
On target
FU
Sales Follow-UpQuotes, callbacks and appointment recovery
12 active
CR
Customer RetentionSave attempts, reactivation and proactive outreach
Covered
QA
Quality AssuranceCall reviews, coaching and SOP compliance
Reviewed
Illustrative dashboardParawork manages performance, not only staffing.

Omnichannel Customer Support

Inbound calls, email, live chat, WhatsApp, issue resolution, product questions, and bilingual customer communication.

Customer Success & Retention

Onboarding, proactive check-ins, cancellation prevention, account health, reactivation, and long-term relationship support.

E-commerce & Order Support

Order questions, shipping updates, returns, abandoned-checkout recovery, product guidance, and post-purchase service.

Appointment Setting

Lead response, qualification, booking, confirmations, no-show recovery, and calendar management for sales teams.

SDR & Lead Qualification

Inbound and outbound qualification, discovery, CRM updates, pipeline discipline, and clean handoffs to closers.

Sales Follow-Up & Reactivation

Quote follow-up, cold-lead reactivation, renewal outreach, objection handling, and structured multi-touch sales sequences.

Managed customer support pricing
$10/hour

One managed service fee. No recruiting or management burden.

✓Recruiting and candidate replacement
✓Academy foundations and SOP implementation
✓Scheduling and attendance oversight
✓Quality assurance and coaching
✓KPI tracking and performance reporting
✓Backup coverage and escalation support

$1,600/month at 160 hours per customer support agent. Sales programs are scoped separately according to targets, role complexity, and compensation structure. Final scope is confirmed before launch.

Choose the operating model

Direct Hire vs. Managed BPO

Direct Hire
  • One-time placement fee
  • Your company contracts the hire
  • Foundation-trained talent; your managers own company onboarding
  • Best when management capacity already exists
Managed BPO
  • Customer support from $10/hour
  • Parawork delivers foundations, client training and launch
  • We manage QA, coaching, reporting and coverage
  • Best when you need results without more management

Need a person on your payroll? Choose Direct Hire. Need a team we operate and manage? Choose Managed BPO.

Discuss my customer team
Our specialization

Customer experience is not one of our categories. It is our entire business.

We do not recruit generalists across every department. Parawork focuses exclusively on customer support and sales—the people who answer customers, protect retention, create pipeline, and convert revenue.

Customer Support Representatives

Bilingual phone, email, chat, and WhatsApp support agents who resolve issues and represent your brand.

Customer Success & Retention

Onboarding, account health, proactive outreach, cancellation prevention, retention, and reactivation specialists.

E-commerce Support

Order support, product guidance, shipping updates, returns, checkout recovery, and post-purchase service.

Appointment Setters

Fast lead response, qualification, booking, confirmations, follow-up, and no-show recovery.

SDRs & Inside Sales

Inbound and outbound prospecting, lead qualification, discovery, pipeline follow-up, and clean closer handoffs.

Support & Sales Managers

Customer support leaders, sales managers, team leads, QA ownership, coaching, KPIs, and performance management.

Transparent pricing

Direct hire or fully managed. The cost is clear.

Use Direct Hire when you want trained, evaluated talent on your team. Use Managed BPO when you want Parawork to recruit, train, launch, supervise, measure, coach, and replace the workforce.

Fully managed
Managed BPO

Managed Customer Support

$10per hour · $1,600/month at 160 hours

A dedicated bilingual customer support professional managed by Parawork—not another employee your team must recruit, train, supervise, and replace.

  • Recruiting and onboarding included
  • Academy foundations and client-specific training
  • Daily workforce supervision
  • Quality assurance and coaching
  • KPI and performance reporting
  • Backup and replacement coverage
Build my managed support team
Direct hire

Customer Support & Sales

$1,300estimated monthly agent compensation
+$2,899one-time Parawork placement fee

Hire a full-time customer support professional for approximately $1,300 per month. First-year estimated cost: $15,600 in agent compensation plus the one-time placement fee, for a total of $18,499.

  • Role intake and candidate scorecard
  • Sourcing and initial interviews
  • Parawork Academy pathway or equivalent readiness assessment
  • Spoken and written English evaluation
  • Customer-facing role-fit screening
  • Finalist presentation and coordination
  • 6-month replacement guarantee
Start a customer-facing search
Direct hire

Support & Sales Leaders

$3,799one-time placement fee

For customer support managers, customer success managers, sales managers, team leads, QA leaders, and customer experience leadership roles.

  • Detailed leadership-role calibration
  • Targeted sourcing and headhunting
  • Leadership and communication assessment
  • Customer and revenue KPI evaluation
  • Structured finalist presentation
  • 6-month replacement guarantee
Start a leadership search
Team hiring

Every Additional Direct Hire

50% OFF

Hire the first person at the standard placement fee. Every additional direct hire in the same customer support or sales hiring project receives a 50% discount.

Support or sales hire #1$2,899
Support or sales hire #2$1,449.50
Support or sales hire #3$1,449.50
Total placement fees for 3$5,798
Calculate direct-hire savings

Managed BPO pricing shown applies to standard customer support delivery. Direct-hire replacement protection is subject to service terms, role continuity, timely payment, and cooperation during the replacement search.

US vs. Parawork cost comparison

One US support hire can cost more than four LATAM salaries.

The average US customer service representative earns about $46,590 in base pay. After estimated employer-paid benefits, the annual employer cost reaches approximately $66,600. Parawork Direct Hire starts with approximately $1,300 per month in agent compensation.

US-based customer service representative
$3,883/month base pay
$46,590 average annual wage according to the May 2025 US Bureau of Labor Statistics estimate.
Estimated annual employer cost≈ $66,600
VERSUS
Parawork Direct Hire · LATAM talent
$1,300/month compensation
$15,600 annual compensation paid directly to the agent, plus a one-time $2,899 placement fee.
Estimated first-year cost$18,499
United States hireAverage wage + estimated employer-paid benefits
$66,600
Parawork Direct Hire$1,300/month compensation + placement fee
$18,499
Estimated first-year savings: $48,101 per support hire.Approximately 72% lower than the US employer-cost scenario shown above.

Illustrative planning scenario—not a universal salary or savings guarantee. Parawork Support Direct Hire uses $1,300/month ($15,600/year) in LATAM compensation plus the $2,899 placement fee. The US support scenario uses the May 2025 BLS mean annual wage of $46,590 and estimates total employer cost using the March 2026 private-industry compensation mix, where wages represented 69.9% of total compensation. Actual salary, benefits, taxes, equipment, legal obligations, exchange rates, and savings vary.

Sources: US Bureau of Labor Statistics, Occupational Employment and Wages — May 2025; US Bureau of Labor Statistics, Employer Costs for Employee Compensation — March 2026.

Direct-hire calculator

Model your own hiring scenario.

Model customer support or sales direct hires. Adjust team size, LATAM compensation, and comparable local cost. The calculator applies the 50% placement-fee discount from the second hire onward.

3

This calculator is for planning only. It does not include local legal, tax, benefits, employer-of-record, contractor-classification, equipment, or foreign-exchange costs.

Estimated first-year savings
$134,902
Across 3 hires compared with your entered local employer cost.
Placement fees$5,798
LATAM compensation$46,800
Total first year$52,598
The volume discount saves $2,899 in placement fees versus paying the full first-hire fee three times.
How it works

You interview trained, evaluated finalists—not a pile of résumés.

Parawork owns the sourcing, training pathway, communication assessment, and first-round evaluation. Your team stays focused on choosing among candidates who have already demonstrated readiness.

01

Define the role

We calibrate responsibilities, schedule, tools, experience, English level, compensation, and performance expectations.

02

Train and evaluate

We source across LATAM, assess communication, and route eligible candidates through Academy foundations or an equivalent readiness evaluation.

03

Meet the finalists

You receive a focused shortlist with candidate summaries, assessments, compensation expectations, and interview coordination.

04

Hire or let us manage

You select the finalist for Direct Hire, or Parawork completes client-specific onboarding and manages the team under Managed BPO.

Days 1–2
Role intake
Profile calibration, scorecard, compensation and schedule.
Days 3–8
Sourcing & readiness
Candidate outreach, interviews, Academy records and initial qualification.
Days 9–12
Assessment
Spoken and written English, customer scenarios, role skills and references as applicable.
Days 13–14
Finalist presentation
Shortlist delivery and client interview scheduling.
Training plus evidence

A certificate alone does not make someone job-ready. Performance does.

Academy completion is one signal. We still evaluate the factors that determine whether someone can represent your brand, resolve customer issues, protect retention, and handle real customer conversations.

✓Spoken English clarity
✓Written communication
✓Relevant experience
✓Role-specific skills
✓Schedule alignment
✓Roleplays and ownership
✓Reference checks
✓Background checks when required

Illustrative Candidate Scorecard

Bilingual Customer Support Specialist · US hours

92%Overall match
96
94
90
91
100
87
Academy TrackZendeskHubSpotShopifyEN / ES5 years experience
6-month replacement guarantee

A faster hire should not mean a riskier hire.

If the selected candidate leaves or the placement does not work out within the first six months, Parawork will conduct a replacement search without charging another placement fee, subject to the service agreement.

Start with less risk
Why Parawork

Less searching. More certainty.

A clear comparison of what your team actually receives from each hiring route.

Hiring factorJob board / marketplaceTraditional recruiterParawork
Candidate sourcingYou manage itIncluded✓ Included
English evaluationUsually self-managedVaries✓ Structured
Role-fit screeningYou manage itIncluded✓ Included
Target timelineUnpredictableVaries by search14 days for most support and sales roles
Pricing modelSubscription / platform feesOften variableFixed $2,899 / $3,799
Additional hiresNo placement discountNegotiated50% off
Replacement protectionLimited or noneVaries6 months
Managed-team optionNoUsually no✓ Available
Frequently asked questions

The questions serious buyers ask.

Our target is to present qualified finalists within 14 days for most customer support and sales roles. Leadership searches may require additional time depending on seniority and market availability.

Before presentation, candidates complete initial interviews and are evaluated for spoken and written English, communication, experience, customer scenarios, role-specific skills, schedule alignment, and compensation expectations. Academy completion may be included as an additional readiness signal.

Parawork Academy is our customer support training and talent-development pathway. It covers professional communication, customer interactions, de-escalation, remote-work standards, support workflows, and practical assessments. It helps us build and evaluate talent before a client interview.

Under Direct Hire, your company contracts or employs the selected professional directly. Under Managed BPO, Parawork manages the workforce and service delivery. Employment and contractor classification should be reviewed with qualified legal and tax advisors.

Managed customer support is $10 per hour per agent, equivalent to $1,600 per month at 160 hours. Recruiting, training, supervision, quality assurance, reporting, backup, and replacement coverage are included. Sales programs are scoped separately.

The first hire is charged at the standard fee. Each additional hire within the same approved hiring project is charged at 50% of the applicable placement fee. Final scope and timing are confirmed in the service agreement.

Yes. Schedule alignment is confirmed during screening, including Eastern, Central, Mountain, or Pacific business hours as required by the role.

If a placement ends within six months, Parawork conducts a replacement search without another placement fee, subject to the signed agreement, unchanged role requirements, timely payment, and client cooperation.

We recruit across Latin America based on role requirements, language, schedule, compensation, and available talent. The specific search market is defined during role intake.

No recurring Parawork placement fee applies to the standard Direct Hire service. Your company remains responsible for candidate compensation, payment infrastructure, equipment, legal compliance, and any applicable employment or contractor costs.

Yes. Multi-hire projects are encouraged and receive the 50% additional-hire discount. We can structure parallel recruiting pipelines for customer support, customer success, appointment setting, SDR, inside sales, or blended customer experience teams.

No. Candidates must complete the required modules and pass the applicable assessments. Successful participants receive a Parawork Academy Certificate of Completion. It is evidence of completing our internal program, not an external academic or industry accreditation.

Marketplaces give you access to profiles. Parawork develops a talent pipeline, provides a structured training pathway, evaluates communication and role readiness, presents a focused shortlist, coordinates the hiring process, and provides a six-month replacement guarantee.

Start the search

Tell us the role. Meet trained, evaluated finalists—not random applicants.

Share what you need, how many people you plan to hire, and your ideal start date. We will map the role, confirm the training and assessment path, and tell you whether the 14-day finalist timeline is realistic.

✓No long discovery process
✓Clear fee before the search begins
✓Training and readiness built into the process
✓Direct, operator-led communication
✓US East Coast time-zone alignment

Start a hiring conversation

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